Frequently Asked Questions

Everything you need to know about shopping with Base Camp Food

What is your shipping policy for new apparel collections?

We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on all orders over $75.

How do I process a return or exchange?

If your items don't fit perfectly, you can return them within 30 days of purchase. Items must be unworn, unwashed, and have all original tags attached. Visit our Return Portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Are your garments ethically sourced?

Yes, sustainability is at our core. We partner with certified manufacturers who ensure fair wages and safe working conditions, using organic or recycled materials whenever possible.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.